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  • Our service

Our service for you

The reception is the center of the hotel.

You will be welcomed at any time of the day and night by our friendly and local staff, who are pleased to advise you on your holiday planning.
You can also buy souvenirs, city maps, Berlin books and several tickets at the reception.
Browse in our extensive Berlin library, borrow board games or use the in-house notebook in the lobby.
You can rent baby pots, diapers and a buggy – as you live in the most child-polluted neighborhood in Europe!

If you need something else, we will help you.

Our service

  • Children

    We have some useful items to rent, that parents and their children can feel comfortable and relaxed in our house.

    • Baby cot
    • Cots with or without bars
    • Children high chair and children dishes for the breakfast room
    • Pot and wrapping utilities
    • Buggy (Stroller)
    • Children toys
    • Children books and comics
    • Social games like chess and four wins
  • Souvenirs

    In order to remind you of your stay in Berlin or as a present for your friends and family, we will provide you with an assortment of souvenirs like postcards, glasses, magnets, stuffed animal bears, small reproductions of the most famous sights od Berlin, as well as current and historical city maps (of the well-known Pharus company).

  • Bicycle hire

    For your Berlin exploration, we provide you with rental bicycles with 7-speed hubs.

    These are regularly maintained in a workshop here in the neighborhood and are equipped with two bicycle locks, a non-flat able tire and a shopping basket.

    One half of the bicycles are now equipped with back brakes, dynamo light system and saddle supporting springs.

    The bicycle frames are available in different sizes. One of the bicycles is also available for smaller body sizes.

    The rental fee is:

    12,50 € per day

    10,00 € for 2 days per day

    8,00 € for more than 3 days per day

    Please leave a deposit of 125,00 € per wheel at the reception, either in cash or by a credit card imprint.

    As a certified bed and bike hotel of the ADFC, the Hotel Kastanienhof offers setting options on the enclosed backyard for the bicycles of our guests and tools for small repairs.

  • Tickets

    At the reception we will offer you:

    Tickets for public transportation

    As the operation of a ticket machine can become a problem even for experienced travelers,  you can buy tickets for the tram, bus, trains and subway at the reception.

    We would be pleased to advise you in choosing the right combination.

    We offer you a big variety as the short-range ticket or the 7-day environmental tickets.

    Berlin Welcome Card

    The Berlin Welcome Card offers free traveling by public transportation and benefits for many tourist services.

    We currently offer the following options:

    48 hours within area AB

    48 hours within area ABC

    72 hours within area AB

    72 hours within area ABC

    72 hours within area AB + museum island

    5 days within area AB

    5 days within area ABC

    Museum Pass

    With the 3-day museum pass, you are able to visit over 50 museums and collections for three consecutive days, including the world-famous Pergamon museum, the Egyptian museum and the so-called Gemäldegalerie (gallery of paintings).

    In addition, the museum pass is valid for the German technical museum, the bridge museum and many others.

    Tickets for boat tours of “Stern – und Kreisschifffahrt”

    Discovering Berlin from the water is a very special city tour.

    For example: three and a half hours across Spree and Landwehr river with live-moderation. You will pass by the Oberbaum bridge, the Charlottenburg palace, the governmental area, the governmental building and the museum island.

    If you like, have a cup of coffee or a beer on board. You can also book tours to Spandau, Potsdam or the Wannsee at the reception.

  • Meeting rooms

    Our house has a third breakfast room, which we will gladly provide for smaller groups as a meeting or conference room.

    If you need larger venues with the most up-to-date facilities, we recommend the "WeiberWirtschaft", the "Gründerinnenzentrum", where you can rent three bright meeting rooms and a spacious foyer with good service at a fair price.

    More information at

    Contact: WeiberWirtschaft eG
    Anklamer Street 38
    10115 Berlin

  • Hotel library

    For your relaxed evening entertainment or planning your excursions, you will find an extensive Berlin library with guides, museum guides and illustrated books at the reception.

    Kindly return rented books upon departure, that the collection will be available to next guest.

    We are thankful for any literature that is turned in to extend our collection.

  • Internet

    All rooms are equipped with a high-speed internet connection by complimentary LAN or WIFI.
    You can use our complimentary internet in the entire hotel (even lobby, breakfast restaurant and restaurant “Ausspanne”).

    You will receive a login code upon check in, which is valid for 2 devices.
    Kindly contact the reception, in case more codes are needed.

    Furthermore our guest notebook with an internet connection and a printer is available at the reception.

  • Eigener Berlin Kalender vom Hotel Kastanienhof

    Die letzten eigenen Kalender 2018 vom Hotel Kastanienhof sind noch zu erwerben.
    Der Titel in diesem Jahr: Schönhauser Allee Ecke Kastanienallee

    Wie jedes Jahr kostet der Kalender nur 9,50 €

    Freuen Sie sich schon jetzt auf den Kalender 2019.
    Er wird anläßlich des 30 Jubiläums der friedlichen Revolution 1989, gestaltet werden.
    Mit tollen Fotos aus der Bernauer Str. vor dem Mauerbau, mit der Mauer und Privatbildern aus dem November 1989!!!